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Frequently Asked Questions
Customer support 

Can you send me a paper catalogue?
No, we have made a conscious choice not to carry a paper catalogue, for a couple of reasons: we would like to help keep paper wastage down to a minimum and be able to provide you with an up-to-date on-line catalogue at all times.
I haven't received an order and/or shipping confirmation email. What do I do?
If you have not received your order confirmation within 2 days of your order, please e-mail us. We will make every effort to respond within 1 business day.
Can I cancel my order?
If you would like to make a change in or cancel your order, please contact us as soon as possible. We will do everything possible to accommodate your needs. If you would like to return an order please consult our return policy.
Why was (part of) my order put in backorder and when will it get here?
We aim to have all our products in stock. In a few cases, however, we may accept your order and find out that an item is damaged or defective, or out of stock. In this case, we will notify you by email. We will place the item(s) in backorder for you and ship to you as soon as we can at no additional charge. If you would like to cancel the item, please send us an email. We will take care of it immediately.
What kind of payment methods does Waldorf Toys accept?
We accept VISA, MasterCard, PayPal, Maestro, Bancontact, iDeal and Sofort. You can use your credit card via our secure on-line order processor, please use the order form to initiate your order. Should you encounter any problems while using our shopping cart and/or our secure on-line order processor, please contact us at:
Are credit card transactions on Waldorf Toys safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Waldorf Toys uses the Secure Sockets Layer (SSL), encryption technology that works with all major browsers to ensure that your personal information is safe at all times.
I do not have a credit card, can I still place my order?
Yes, if you live in Europe, you may pay for your order by bank transfer. This is the account information you need to provide your bank with:
Bank: ABN-AMRO Bank
Account holder: Waldorf Toys, Bergen NH
IBAN: NL71 ABNA 0593 6061 08
As soon as we have received your payment, we will proceed to get your order ready and ship for you.
Please contact us if you need more information at:
Can I send someone a gift through Waldorf Toys?
Waldorf Toys shoppers can have gifts shipped directly to any destination in the world! All you need to do is submit the name and address of the recipient under ‘Different delivery address’ when you submit your name and address during checkout. Please indicate whether you would like to use our gift-wrapping and -tagging service.
Can people outside of Europe order from Waldorf Toys?
Waldorf Toys offers worldwide shipping. All deliveries are made under the restrictions and authority of the Dutch law. Please look at our Disclaimer for more details.
Do you have a Return Policy?
Satisfaction Guaranteed! Our products are carefully selected and of the highest quality. Within 30 days from receipt, we will replace, exchange or refund * the purchase price of any** new, unused item we carry as soon as it has been returned to us.
*We can only issue credit in the form of a Waldorf Toys gift certificate, in the amount of the returned item(s), less shipping & insurance. The shipping costs to your destination will be withheld from a refund.
**Exempt are: dolls made to order and items specifically ordered that are not a regular part of our webshop.
If items are defective or incorrectly shipped, we will refund the whole amount for both the item and the shipping charges.
Please note
Please ship the package to us marked as "gift" and do not list value, to avoid Duty charges (if such charges do occur, they will be withheld from the refund!)
Please wrap the package securely and include a note with your name, address, reason for the return and order number in the package.
Returns should be addressed to:
Waldorf Toys - RETURNS
Van Rijckevorselstraat 4 A
3972 ER Driebergen
Any toys sold by Waldorf Toys that are broken during normal use, within the time limit of 1 year after purchase, will be repaired or replaced at no charge to Customer.
Customer assumes responsibility for shipping charges to Waldorf Toys and back to Customer.
Even though all toys featured in our site are manufactured with safety in mind, supervision is required during the use of these toys. Toys may contain small parts, which may present a choking hazard. Please read our Terms of delivery and Disclaimer for more info.
Damaged Goods
Please inspect all items immediately upon receipt. If any toy shipped by Waldorf Toys is damaged or broken during shipping, please re-wrap the toy in its original package, contact us immediately, and return the item to Waldorf Toys marked "broken during shipping".
The charges from the carrier for returning damaged items will be refunded through a gift certificate. Upon receipt of the damaged item, a new identical item will be shipped to the customer. Toys not returned to Waldorf Toys within twenty consecutive days from the initial shipping date will be considered broken and fall under the warranty policy.

Our packaging 
We re-use as many packing materials we receive from our suppliers as possible. All packing materials we buy are recycled or ecologically produced. 
We use a paper shredder for all our paper waste and our printing paper is ecologically produced as well. Where possible we use paper tape to close our cardboard boxes, although some are too heavy and require synthetic tape.
Please email us with any comments or questions at:
We will respond within 24 hours.

Dear customer,
BIG NEWS!! We are so proud to announce that Waldorf Toys will become part of Waldorfshop from January 1st 2021!
Read all about it in our blog!

We are sorry to inform you that shipments may be slower than usual because of Covid-19 safety measures.
We have had to de-activate the shipping option 'pickup in Driebergen for the same reason.
Nonetheless we wish you lots of inspiration and creativity and a warm Autumn.
With warmest regards from 
The Waldorf Team