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Download general terms and conditions

  1. Customer support 
 These terms apply to the use of this site, any and all orders accepted by Waldorf Toys, and all deliveries made by Waldorf Toys. 
By using this on-line ordering system, the consumer fully understands the TERMS and CONDITIONS provided herein and agrees to them. 
We reserve the right, to change, modify, add, or remove portions of these terms at our discretion at any time. Please check these terms periodically for changes. 
  1. Order Acceptance
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Waldorf Toys reserves the right to limit the order quantity on any item and/or refuse service to any customer without prior notification.
Verification of information may be required prior to the acceptance of any order. 
  1. Privacy
Please review our Privacy Policy to understand the way we work.
       3. Deliveries

Deliveries are made after receipt of payment by Customer.
Claims for shortages, damaged items or shipment errors must be made within 3 days after receipt of shipment. 
  1. Right to Revocation and returns
All customers are granted the right of unconditional revocation for a period of 14 days after receipt of their goods.
Customer has the right to return items of their choice within this period, as long as the item(s) is (are) unused and undamaged.
When an item is damaged or broken upon arrival, cost for re-shipment or return is Waldorf Toys’ responsibility.
Shipping costs for returns for any other reason are for Customer. 
  1. Risk of Loss
Title to products passes from Waldorf Toys to Customer upon shipment from Waldorf Toys premises located in Driebergen, The Netherlands.
  1. Loss or damage
Loss or damage that occurs during shipping by a carrier is Customer's responsibility. Please note that Waldorf Toys will do everything in its power to locate a lost package. 
  1. Failure to claim packages
Returned packages that are not claimed within 1 year after the date of the order are returned to stock. Any claim to the order or restitution by client expires exactly 1 year after the date of the order. Waldorf Toys will always do the utmost to contact the client about a returned package. 
  1. Product descriptions
We attempt to be as accurate as possible. However, Waldorf Toys does not warrant that product descriptions or other contents of this site are accurate, complete, reliable, current, or error-free. If Customer is of the opinion that a product is not as described, their sole remedy is to return it in unused condition. Customer may, of course, always contact us for a more detailed product description at: 
  1. Warranty
Any toys sold by Waldorf Toys that have broken during normal use, within the time limit of 1 year after purchase, will be repaired at no charge to the customer.
However, Customer assumes responsibility for shipping charges to Waldorf Toys and back to Customer. 
  1. Applicable Law
This site is created and controlled by Waldorf Toys in the Netherlands. As such, the Dutch laws govern these disclaimers, terms and conditions and all contracts, without giving effect to any principles of conflicts of laws.
Waldorf Toys reserves the right to make changes to the website and these disclaimers, terms and conditions at any time. 
  1. Limitation on Liability
Although all toys featured on this site are manufactured with safety in mind, supervision is required during the use of these toys. Toys may contain small parts, which when removed, may present a choking hazard.
In no event shall Waldorf Toys be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Waldorf Toys has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this Site.
These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. 
  1. External Sites
This Site may include links to other Sites on the Internet that are owned and operated by third party vendors and other third parties. You acknowledge that Waldorf Toys is not responsible for the availability of, or the contents located in or through any external site. You should contact the Site administrator or Webmaster of those external sites if you have concerns regarding such links or the contents of such external sites.
  1. Copyright
The design of this website, texts, graphics, interfaces, and the selection and arrangements thereof are © Waldorf Toys. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Waldorf Toys, or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without prior written permission of Waldorf Toys is strictly prohibited.
Please email us with any additional questions at: